Returns & Exchanges
At Mons Royale, we want to ensure you are completely satisfied with your high-performance merino gear. If your purchase isn't quite right, you can return or exchange any unwashed and unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Gear
Place the items in their original packaging with all tags attached, ensuring the gear is protected for its journey back to our warehouse.
Attach Shipping Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your return package.
Drop Off and Track
Drop your package at any authorized courier location and keep your tracking number handy until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing